Exchange Policy

At AyurMart, we ensure you receive the right product. If you’re unsatisfied, we’re happy to assist with exchanges.

1. Eligibility for Exchange

• Products must be unused, unopened, and in their original packaging.
• Exchange requests must be initiated within 7 days of delivery.
• Items eligible for exchange include defective, damaged, or incorrectly shipped products.

2. Process for Exchange

• Contact our support team at mahajananil21@gmail.com with your order details and reason for exchange.
• Provide proof of damage or incorrect product (if applicable).
• Ship the product back to us using a trackable method. Return shipping costs are the customer’s responsibility unless the product was damaged or incorrectly shipped.

3. Exchange Timeline

• Once the returned product is received and inspected, the replacement will be dispatched within 5-7 business days.

4. Non-Exchangeable Items

• Perishable items, discounted products, and personalized orders are not eligible for exchange.